Refund policy

Effective Date: June 8, 2026
Business Name: Purlés Canada
Website: purlescanada.com

This Return and Refund Policy applies to all business-to-business purchases made from Purlés Canada. By placing an order with us, you agree to the terms below.

1. B2B Sales

Purlés Canada sells cosmetic and beauty products to businesses, retailers, salons, spas, distributors, and other commercial buyers. All purchases are considered business-to-business transactions and are intended for resale or professional use.

2. Return Eligibility

Due to the nature of cosmetic and beauty products, returns are accepted only in limited circumstances.

Returns may be accepted if:

  • The product was damaged during shipping;
  • The product received was incorrect;
  • The product was defective upon arrival;
  • A paid product listed as shipped on the applicable invoice, packing slip, or shipment confirmation was not included in the delivered package; or
  • The return was approved by Purlés Canada in writing before the item was sent back.

Products must be returned in their original, unopened, unused, sealed, untampered-with, and saleable/resalable condition unless the item is defective, damaged, incorrect, or missing from the order.

Purlés Canada does not accept returns, refunds, credits, or exchanges for buyer’s remorse, overstock, slow-moving inventory, customer resale issues, changes in customer preference, or failure to sell products.

3. Non-Returnable Items

For health, hygiene, and safety reasons, Purlés Canada does not accept returns on:

  • Opened or used products;
  • Products with broken, damaged, or missing seals;
  • Products that have been tampered with;
  • Products not in their original packaging;
  • Products not in saleable/resalable condition;
  • Clearance, discontinued, promotional, or final-sale items;
  • Custom, private-label, or specially ordered products;
  • Products damaged after delivery due to improper storage, handling, display, transport, resale, or use;
  • Products returned without prior written authorization;
  • Products the customer no longer wants, no longer needs, over-ordered, or was unable to resell.

4. Reporting Damaged, Defective, Missing, or Incorrect Orders

Customers must inspect all orders immediately upon delivery.

Any damaged, defective, missing, or incorrect items must be reported to Purlés Canada within 3 calendar days of delivery.

Missing-item claims do not apply to backordered items, cancelled items, substituted items, promotional items, samples, testers, marketing materials, or items shipped separately unless those items were expressly listed as paid products shipped with that specific delivery.

To submit a claim, please contact support@purlescanada.com and include:

  • Order number;
  • Business name;
  • Description of the issue;
  • Photos or videos of the damaged, defective, or incorrect product;
  • Photos of the outer shipping box, shipping label, and packaging, where applicable.

Claims submitted after the 3-calendar-day reporting period may not be accepted.

5. Return Authorization

All returns must be approved by Purlés Canada before being shipped back.

To request a return, contact support@purlescanada.com. If your return is approved, Purlés Canada will provide return instructions and, where applicable, a Return Authorization Number.

Items returned without prior written approval may be refused and will not be eligible for a refund, credit, exchange, or replacement.

6. Refunds, Credits, and Replacements

Approved claims may be resolved by one of the following options, at Purlés Canada’s discretion:

  • Replacement of the affected product;
  • Store credit;
  • Refund to the original payment method; or
  • Credit toward a future order.

Refunds, credits, exchanges, or replacements are issued only after Purlés Canada has reviewed and approved the claim. Where a returned product is required, the refund or credit will be issued after the item has been received and inspected.

7. Shipping Costs

All shipping costs are non-refundable, including original shipping charges, return shipping costs, handling fees, and any related delivery charges.

For approved returns, the customer is responsible for all return shipping costs unless otherwise approved by Purlés Canada in writing.

Purlés Canada is not responsible for return shipments that are lost, delayed, or damaged in transit. Customers are encouraged to use a trackable shipping service.

8. Restocking Fee

Approved returns may be subject to a 25% restocking fee, unless the return is due to an error by Purlés Canada or a verified product defect.

9. Order Cancellations

Orders may be cancelled only if they have not yet been processed, packed, or shipped.

Once an order has been processed, packed, or shipped, it cannot be cancelled. The customer may request a return only if the order qualifies under this policy.

10. Partial Shipments and Backorders

Orders may be fulfilled in multiple shipments. Any issue with a partial shipment must be reported within 3 calendar days of delivery of that specific shipment.

If any item is backordered, unavailable, or shipped separately, Purlés Canada may notify the customer and fulfill the remaining items separately, cancel the unavailable item, issue a credit, or provide another resolution at Purlés Canada’s discretion.

11. Product Storage and Handling

Cosmetic and beauty products must be stored and handled according to product instructions, packaging labels, and applicable laws and regulations.

Purlés Canada is not responsible for product damage, deterioration, contamination, spoilage, leakage, or quality issues caused by improper storage, handling, display, resale, transport, or use after delivery.

12. Batch, Expiry, and Shelf-Life Issues

Customers are responsible for reviewing product information, including batch numbers, expiry dates, Period After Opening symbols, and shelf-life details, immediately upon receipt.

Any concerns related to batch codes, expiry dates, shelf life, or Period After Opening information must be reported to Purlés Canada within 3 calendar days of delivery.

Products related to batch, expiry, or shelf-life claims must be unopened, unused, sealed, untampered with, in their original packaging, and in saleable/resalable condition, unless otherwise approved by Purlés Canada in writing.

Claims submitted after the 3-calendar-day reporting period may not be accepted.

13. Final Sale Items

Certain products may be marked as final sale, clearance, discontinued, promotional, or non-returnable. These items are not eligible for return, refund, credit, exchange, or replacement unless required by applicable law or approved by Purlés Canada in writing.

14. Limitation of Liability

To the fullest extent permitted by law, Purlés Canada’s liability for any claim related to an order is limited to the purchase price of the affected product.

Purlés Canada is not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages, including losses related to resale, customer complaints, business interruption, reputational harm, loss of business opportunity, or failure to sell products.

15. Contact Us

For return, refund, replacement, exchange, or order issue requests, please contact:

Purlés Canada
Email: support@purlescanada.com